Divya Das Podiyat highlights the significance of having a team that comprehends the market and can adapt to changes.

Efficient and effective MRO processes are crucial for ensuring aircraft safety and reliability. As the industry continues to embrace digital transformation, the spotlight turns towards innovative solutions that streamline operations and enhance data management. In this context, we had the opportunity to delve into the insights and achievements of EXSYN Aviation Solutions, a company at the forefront of MRO IT solutions. Through an engaging conversation with Divya Das Podiyat, Customer Success Manager at EXSYN, we explore the company's journey, its core principles, and its pivotal role in advancing aviation MRO practices. This article sheds light on the challenges and triumphs of integrating cutting-edge technologies into aircraft maintenance and the vision that drives EXSYN towards excellence in aviation IT.

AIRCRAFT MRO: VENDOR JOB CARD

EXSYN AVIATION SOLUTIONS

Divya Das Podiyat explains how a great team that understands the market and is able to react to change is the foundation on which EXSYN success is built. Divya is the Customer Success Manager at EXSYN. Since 2015 she has been an integral part of the organization. Her tenure involves collaborating with a wide array of customers and diverse projects spanning EXSYN’s full range of solutions. She dedicates herself to enhancing customer satisfaction ensuring they derive optimal value and satisfaction from EXSYN’s offerings.

Q&A with Divya Das Podiyat:

Aircraft IT: Your name, your job title, and the name of the business?

Divya Das Podiyat: Divya Das Podiyat, Customer Success Manager at EXSYN Aviation Solutions.

Aircraft IT: How did EXSYN get started?

DDP: EXSYN began as a consulting firm focusing on assisting airlines with the implementation of MRO systems. Through diverse projects, we developed our comprehensive aircraft data quality management and analytics platform, featuring two core applications: NEXUS and AVILYTICS, positioning EXSYN as a leader in digital solutions for aircraft maintenance and engineering data.

Aircraft IT: What is the guiding business principle that drives EXSYN?

DDP: Our biggest strength is adaptability to change, supported by a competent team with aviation and IT experience, enabling us to create innovative solutions swiftly.

Aircraft IT: What has been EXSYN’s greatest business achievement to date, and why?

DDP: Our significant achievement is the development of NEXUS, a comprehensive data quality management solution that streamlines the management of airworthiness and maintenance data for aviation companies.

Aircraft IT: What have been your disappointments, and what have you learned from them?

DDP: The challenge of integrating predictive maintenance is due to the readiness and scarcity of comprehensive data sets. We focus on supporting operators to manage their aircraft data with accuracy, using NEXUS to prepare for predictive analytics.

Aircraft IT: In a sentence, how would you summarize what EXSYN does for aircraft maintenance customers?

DDP: We assist customers in effectively managing aircraft data, ensuring confidence in data accuracy, and enabling technical operations to extract value from their data.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

DDP: The digitization and seamless integration of administrative workflows for aircraft airworthiness management and maintenance fosters industry-wide collaboration.

Aircraft IT: What do you want your customers to say about EXSYN?

DDP: EXSYN made a difference and is a valued partner that seeks the best solutions together with the customer.

Aircraft IT: Divya Das Podiyat, thank you for your time.