Airline and MRO Customer Examples: Automation of Business Processes
Airline Engineering and Maintenance Teams is the automation of processes on your agenda? Below are three processes that can be automated that are simple to implement and have a big impact resulting in cost savings and efficiency gains:
Automatic entry of ADs, SBs, and OEM headline information in MRO/M&E Software System
OEMs publish technical information on their portals. The technical engineering support is tasked to screen all applicable portals for new publications and download them if applicable. Any new OEM publication needs to be manually entered into the airline’s MRO software system for further processing and assessment. In total, the airline needs to use technical information from 8 different OEM portals. EXSYN created a software robot to automatically monitor the OEM portals and if a new document is found, download it, read the content, enter applicable information in the MRO software system publication management module and distribute it to the required system engineer for further evaluation.
Automatic update of stock in two different MRO/M&E Software Systems
An MRO provider and its customer are using two different MRO/M%E software systems. The consumable stock of the MRO provider is only available in their own MRO software system. The maintenance planning is performed in the MRO software system of the customer but is dependent on the available stock. Further, no adequate interfacing options are available. This was solved by creating a software robot that automatically makes the up-to-date inventory transaction available in all required MRO software systems and ensures synchronization without any human intervention.
Automatic work package printing
Printing of work packages (WP) from the MRO software system. These WPs need to go to the MRO at the end of the day, every single day. Every single item in the maintenance forecast is one execution process and this means that the daily creation of WPs weighs heavily on the daily workload of the engineers. With the help of EXSYN and its software robots, this airline managed to achieve full automation of the WP creation process, leaving only one engineer to monitor the automation and handle exception cases. Manhour savings, cycle time reduction, increased service, and workload management is the most significant benefits that this department managed to gain from automation.
Create Sales Orders and Raise pick slip
An MRO selling aircraft parts receive a customer purchase order to purchase aircraft parts or material. This customer purchase order is supported by an internal sales order of the MRO, which triggers the warehouse employees to retrieve the sold part/material from the warehouse based on the pick slip created by the materials coordinator. The larger the MRO, the more sales orders are generated. Each iteration to create these sales orders in the MRO's system can weigh heavy on the daily activities of material coordinators. With the help of EXSYN and its software robots, a large MRO provider has been able to fully automate this process from the point of the customer order being received to the point of raising the pick slip for warehouse employees to physically retrieve the sold parts/material from the warehouse.
How to identify the right Process - Where to start?
To identify processes that might be interesting for automation check if they have the following primary indicators:
The process should be rule-based: This means that the business rules applicable to the process must be clearly defined and simple yes or no actions.
Predictability of the process: The software robots are specifically instructed for their tasks. Unexpected events in the process can be difficult to handle and will likely require human intervention.
Repetitively: Processes that occur frequently and are more or less the same with every execution.
For more information or to identify the right processes for you to automate or to implement any of the above clicks on the below button:
